RETURN&REFUND POLICY
At LINKIBRICK, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to help resolve it fairly and promptly.
Return Request Period
If you would like to request a return, please contact us within:
15 days after your order has been delivered.
To start a return request, please email:
Please include your order number, the email address used at checkout, and a brief explanation of the reason for the return.
Returns must be approved by our customer support team before being sent back.
Return Eligibility
To be eligible for a return, the item should generally be:
- Unused and unassembled
- In its original condition
- Returned with the original packaging, instructions, accessories, and included parts
- Free from damage caused after delivery
We may request photos or other information to help us review the return request.
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from the item you ordered, please contact us within 15 days of delivery.
Please provide:
- Your order number
- Photos showing the issue
- Photos of the product and packaging when applicable
- A description of the problem
After reviewing the issue, we may offer an appropriate solution, which may include:
- Replacement parts
- A replacement product
- A partial refund
- A full refund
The appropriate resolution will depend on the specific circumstances of the order.
Change-of-Mind Returns
If you change your mind after receiving your order, you may request a return within 15 days of delivery, provided the item meets the return eligibility requirements above.
For approved change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return is due to an error by LINKIBRICK or the product arrived damaged, defective, or incorrect.
Non-Returnable Items
Returns may not be accepted for:
- Items that have been fully or partially assembled
- Used or damaged products
- Products missing parts, packaging, instructions, or accessories
- Items damaged due to improper use or handling
- Customized, personalized, or made-to-order products, unless they arrive damaged, defective, or incorrect
- Items returned outside the applicable return period
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Return Shipping
Do not send a return before receiving return instructions from our customer support team.
If your return is approved, we will provide the appropriate return instructions.
For returns caused by a LINKIBRICK error, defective product, damaged shipment, or incorrect item, we will determine an appropriate return or replacement solution.
For approved change-of-mind returns, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Processing times may vary by financial institution or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests before the order enters processing or is shipped.
However, once an order has entered production, preparation, or shipment, cancellation may no longer be possible.
Packages Returned to Sender
If an order is returned to us because of an incorrect or incomplete shipping address, failed delivery attempt, refusal of delivery, or failure to collect the package, please contact us.
Additional shipping charges may apply if reshipment is requested.
Refund eligibility will be reviewed based on the circumstances of the returned shipment.
Lost or Missing Packages
If tracking shows unusual delays or your package appears to be lost, please contact:
and provide your order number.
We will review the available tracking information and work with the shipping carrier where appropriate.
A package is not automatically considered lost solely because tracking has not updated for a short period.
Need Help?
For return, refund, damaged product, or order-related questions, please contact:
Please include your order number and the email address used at checkout so we can assist you more efficiently.
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